ObboMed Refund and Returns Policy

1. Return Request Period:

  • Return requests must be made within 30 days of receiving your order.
  • Any return requested after 30 days of delivery will be denied.

2. Return Conditions:

  • You must have all original packaging and materials that the item was shipped in and with to be authorized for return.
  • All items must be returned in NEW, unused condition, in original packaging with all documents and accessories intact.
  • Items will be inspected upon receipt. Any missing or damaged items will have the cost of replacement deducted from your refund.

3. Refund Process:

  • Refunds on authorized returned items may take up to 30 days once the item has been received back to the manufacturer to allow for inspection and credit memo issuance.
  • Refunds will be issued less any fees incurred in fulfilling your order, including but not limited to:
    • Original Actual Shipping Costs: Even if shipping was free on orders over $50, this cost will be deducted from your refund if you decide to return the product.
    • Return Shipping Costs: Return shipping is at your expense and arrangement. You must provide tracking numbers for the returned items.
      • In some cases, we can arrange return shipping for you, but the cost will be deducted from your final refund.
    • Restock Fees: Restock fees is 25% of the item’s value will be deducted. The minimum restock fee on lower-value orders will be $15.

4. Specific Conditions & Exclusions:

  • Damaged Items: If you receive your item damaged, you must contact us within 72 hours of delivery to report the damages to be considered for damage upon delivery.
  • If the package is refused at delivery: the customer will still be responsible for the 15% restocking fee plus shipping fees as with any regular return.
  • Ineligible Returns:
    • Installed items, bedding, slings, and wearable products are ineligible for return due to hygiene reasons.
    • Items under $25 are non-returnable. The No Return policy on low-price items is implemented due to the high cost of accepting returns on items under $25.
  • Custom-Built Items: Custom-built items made to non-standard specifications are ineligible for return and may incur a 25% cancellation fee if the cancellation is available at the time of request.
  • Return Window: All items returned must be received back to the appropriate manufacturer within 30 days after return authorization, after return authorization expires and the return will be rejected.
  • Order Cancellations: Orders already in fulfillment status are subject to a cancellation fee 10%. If order is shipped out, it will go to “If the package is refused at delivery”.

5. Rejection of Returns:

  • In the event that you return an item with obvious signs of use or damage, we reserve the right to reject your return.
  • If the return is rejected as mentioned above, you will be responsible for the cost to ship the item back to you. If return shipping is not paid within 7 days, the item will be disposed of.

Need help?

Contact us at “service@obbomed.com” for questions related to refunds and returns.